THE MARCUS Perez case isn't so much about Mr. Perez as it is about this country. One trend has long disturbed me - and that's the ridiculously long time it takes for the average citizen to receive any sort of justice, from something as small as a refund for a faulty product or a correction to an account to being freed for a crime you didn't commit.

It seems that the only way wrongs or errors are corrected quickly is when you get some media play, like those returning soldiers who were charged extra for sending a fourth bag home.

With all the hype about how technology and computerization would speed things up and enhance efficiency (including the righting of wrongs), it seems as if technology in this regard favors institutions and their needs and wants, not the consumer's or average citizen's.

Len Trower, Philadelphia