While it is true, as a recent editorial indicated ("Kiosk idea staggers," June 13), that Wegmans Food Market has decided to discontinue the program, it is worth remembering that Wegmans made an investment with full knowledge that the kiosk reached far outside the face-to-face customer service Wegmans was accustomed to providing.
The editorial also failed to point out that the kiosk program is but a small part of the overall business the Pennsylvania Liquor Control Board is engaged in. The wine kiosk was evidence of innovation at its finest, something the wine and spirits industry had not seen before. This made it an easy target for criticism.
Kiosks are nothing new in the retail industry. Many major retailers use them. And every successful retailer knows that failing to bring innovation and creativity to customers is likely to result in business failure.
The Pennsylvania Liquor Control Board's focus on bringing innovation to our customers couldn't be stronger. In return, what we could use is fewer inaccurate political attacks and more productive discussion and action on behalf of all Pennsylvania consumers.
Patrick J. "PJ" Stapleton
Chairman, Pennsylvania Liquor Control Board