FAQ about changes to newspaper delivery service for some subscribers
Answers to frequently asked questions about recent changes to the way some customers receive their papers.
If you’ve recently been notified about changes to your newspaper delivery, and you have questions about it, you may be able to find answers in the following Q&A.
Q. Why can I no longer get my paper through carrier delivery?
A. Unfortunately, carrier delivery is no longer available for your neighborhood. Switching to the U.S. Postal Service for mail delivery ensures reliable, consistent delivery of your paper.
Q. When will my paper be delivered?
A. Monday through Friday editions will be delivered the same day through the USPS. Sunday early editions will be delivered with Saturday’s mail.
Q. What if I switch to mail delivery and do not like it? What are my options?
A. You have full access to Inquirer.com, the e-Edition, and the app included with your subscription. If you would like to change your subscription to digital-only, we’d be happy to help. Reach out to Customer Service at 215-222-2765.
Q. What do I do if my paper isn’t delivered?
A. You may report delivery issues online via Inquirer.com/account or call Customer Service at 215-222-2765.
Q. Why would I want Sunday’s paper on Saturday?
A. The early Sunday edition gives you almost all of the news and features of the regular Sunday edition with the advantage of getting everything in advance, including inserts, puzzles, comics, and special sections.
Q. Is there different content in the early Sunday edition and the Sunday edition that’s available Sunday on newsstands?
A. The early Sunday edition includes puzzles, comics, sports, news, feature stories, investigative projects, and more. Late-breaking news or sports scores that aren’t printed in the early Sunday edition are readily accessible online through Inquirer.com, the e-Edition, and The Inquirer App.
Q. Mail sometimes comes much later than when my paper was delivered by the carrier. What can I do?
A. Unfortunately, we can’t dictate what time the USPS delivers other than knowing it will be same-day delivery. You also have unlimited access to Inquirer.com, including the e-Edition, which is available by 6 a.m. every morning. We’ll even send you an email to let you know when it’s ready!
Q. Can I transfer my delivery to a different address?
A. Yes, you can. Be aware, many locations are now restricted to the same USPS delivery requirements. To change your address, visit: Inquirer.com/account.
Q. How can Customer Service help me now that USPS is delivering my paper?
A. We are here to help you answer any questions you may have about your subscription as well as share information on the digital resources available with your print subscription. We can also communicate with the USPS regarding service issues. You can reach Customer Service at 215-222-2765.
Q. How do I get the digital version if I don’t have an email address?
A. Digital subscriptions require an email address for access.
Q. Why can’t I get delivery of the Daily News?
A. The Daily News is no longer available to be delivered or mailed to certain addresses in our readership area. We are planning to provide subscribers with The Philadelphia Inquirer, by mail, in these areas instead of the Daily News. Daily News editions are included online with your digital access through the e-Edition.