Comcast Corp. opened a new tech-dispatch facility in Voorhees on Friday for the Philadelphia area, New Jersey, and northern Delaware. The region has 2.1 million Comcast subscribers and 2,000 Comcast techs.
The Philadelphia-based cable giant, which has been seeking to pull its customer-satisfaction ratings out of the dumps, expects to hire dozens of employees at the "communications operations" center, which has capacity for 350 employee seats, said spokeswoman Jennifer Bilotta.
According to Comcast, 150 employees had worked in Voorhees in tech dispatch. So far, Comcast has hired 65 new employees for the facility and relocated 50 from an operation in Aston, Delaware County.
With the refurbished 42,000-square-foot facility, tech-dispatch employees can coordinate and assist van-driving repair techs in the same office complex as a 400-employee Comcast call center, Bilotta said.