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The conference calls begin at 9 a.m. sharp each Monday on the 22d floor of the Comcast Center.
There was Charlie Herrin, the head of customer experience in jeans and a blazer, at the table leading the call of about 30 executives and managers, seeking to ease customers' frustrations.
by Bob Fernandez, Inquirer Staff Writer Updated Aug. 16, 2015, 3:01 a.m. ET
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