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'Undercover' opens Forman Mills boss' eyes

Rick Forman was boiling over with anger and frustration. Impatient customers were backed up at the register at the Forman Mills store in Totowa, N.J. The credit card processor was crawling, price tags were falling off garments, price checks were impossible. Hangers had overflowed the behind-the-register boxes and no one was available to pick them up.

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