J. Crew CEO Mickey Drexler emphasizes hospitality

There's no ivory tower surrounding J. Crew CEO Millard "Mickey" Drexler. He visits every office, store and distribution center, and makes an effort to meet every new employee, although he's always Mickey, not Mr. Drexler. He'll notice if light bulbs are too dim, or how long the water cooler has been broken. And it's up to him to remember his cousin's birthday, although one of his assistants jots down the note once he says it aloud and she'll gently remind him later.