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PGW ranked last in customer survey, again

Philadelphia Gas Works, whose sale to a private buyer is now being considered by City Council, ranked last among 54 natural gas utilities whose business customers were surveyed about customer satisfaction, according to J.D. Power.

Philadelphia Gas Works office at 1601 S. Broad St. The company is to be sold for $1.86B to a Conn. energy firm. (Michael Bryant / Staff Photographer)
Philadelphia Gas Works office at 1601 S. Broad St. The company is to be sold for $1.86B to a Conn. energy firm. (Michael Bryant / Staff Photographer)Read more
    by Andrew Maykuth, Inquirer Staff Writer
    Published 

Philadelphia Gas Works, whose sale to a private buyer is now being considered by City Council, ranked last among 54 natural gas utilities whose business customers were surveyed about customer satisfaction, according to J.D. Power.

Peco Energy Co. ranked second among 11 eastern utilities, Public Service Electric & Gas Co. ranked fifth and UGI Utilities ranked sixth, according to the rankings released Wednesday by J.D. Power. The firm ranked utilities with at least 25,000 business customers and examined six factors: billing and payment; corporate citizenship; price; communications; customer service; and field service.

PGW also ranked last in September for residential customer satisfaction among 74 utilities J.D. Power surveyed.