Commerce Bancorp Inc. maintained its No. 1 ranking in the Mid-Atlantic region for customer satisfaction in J.D. Power & Associates' 2007 Retail Banking Satisfaction Study, but fell from first to third nationally.
Commerce's score fell 6 percent, more than the 3.4 percent overall decline in the satisfaction index.
Among other major banks in the Philadelphia region, only Citizens Bank received an above-average rating.
Listed highest to lowest by score, Wachovia Bank, Citibank, Bank of America, Sovereign Bank and PNC were below average in the region.