Commerce Bancorp Inc. maintained its No. 1 ranking in the Mid-Atlantic region for customer satisfaction in J.D. Power & Associates' 2007 Retail Banking Satisfaction Study, but fell from first to third nationally.
Commerce's score fell 6 percent, more than the 3.4 percent overall decline in the satisfaction index.
Among other major banks in the Philadelphia region, only Citizens Bank received an above-average rating.
Listed highest to lowest by score, Wachovia Bank, Citibank, Bank of America, Sovereign Bank and PNC were below average in the region.
The nationwide results are based on responses from 19,602 households, J.D. Power said.