Philly health inspectors rap Whole Foods, Shop N Bag
Shoppers once chose supermarkets for convenience, cost, customer service and quick checkouts. But a recent study found 83 percent of consumers pick only retail outlets that look clean to them, according to supermarket guru Phil Lempert. A full third of the people he surveyed have turned around and fled stores that seemed less than pristine.
Shoppers once chose supermarkets for convenience, cost, customer service and quick checkouts.
But a recent study found 83 percent of consumers pick only retail outlets that look clean to them, according to supermarket guru Phil Lempert. A full third of the people he surveyed have turned around and fled stores that seemed less than pristine.
So just how clean is your favorite supermarket chain?
The Inquirer, as part of its Clean Plates project, examined two years of health department reports for large grocers in Philadelphia and Bucks County.
And though each inspection is said to be only "a snapshot in time," some chains are more photogenic than others.
At the bottom were Shop N Bag, Fresh Grocer, and, perhaps surprisingly given its reputation for high prices, Whole Foods. Each of the chains had at least four times as many infractions (noted per inspection) as Wegman's.
The Clean Plates database for now includes only Philadelphia and Bucks County. In the future we plan to add other jurisdictions in Pennsylvania and New Jersey. In the meantime, check the website of your county health department to view individual inspection reports.
To determine the rankings, we added up the number of infractions found by the health departments and divided that by the number of inspections.
Wegman's averaged 1.8 violations per inspection while Shop N Bag topped out at 10.
In general, most violations were corrected on the spot before the inspector left the store and the transgressions were minor, ranging from insufficient hot water to missing thermometers in refrigerated cases. Evidence of mice, both dead and alive, was also a commonly cited problem.
More egregious conditions were uncovered at a Save-a-lot on Aramingo Avenue in Northeast Philadelphia. The supermarket was ordered to close Feb. 24 after an inspector discovered clogged toilets and rodent-contaminated foods. Rats, according to the report, had left a trail of feces on the shelves after chewing into bags of chips, dog food, and boxes of breakfast cereal. The store has since reopened, according to a manager who answered the phone. He deferred all other questions to a Save-a-lot corporate spokeswoman who did not return several calls requesting comment.
At the Wegman's in Warrington, the most serious infraction inspectors found in the last year was the store's failure to date-stamp chunks of cheese cut from large wheels.
Inspectors cited various Acme stores for accumulations of dirt and debris, improper handwashing by staff members, and foods stored at bacteria-friendly temperatures.
Several ShopRites in the city were called out for having dirty floors. In January, the South Philly ShopRite on Snyder Ave. was told to clean shelves throughout the store and get rid of the mice that had left feces on the floor in the hot foods area and on a batch of cinnamon raisin muffins.
At Whole Foods in the city's Fairmount section, inspectors in January found mouse droppings throughout the rear storage area. Food samples were being offered without the protection of a sneeze guard covering the food, as required. At the South Street branch last week several food items were found to be improperly refrigerated and a dead mouse was discovered in a trap in a bakery cabinet. Two more expired rodents were found in snap traps there in late November.
A spokeswoman said mice were more likely to be attracted to Whole Foods because the markets carry more prepared foods and fresh perishable items than others. Just as customers are drawn to those specialty items, mice are lured by the increased trash and compost created as a byproduct.
"Whenever issues are discovered, like those in Philadelphia, we take immediate action to fix the situation and provide our customers with the service and quality they expect," said Whole Foods spokeswoman Robin Rehfield Kelly.
At the Shop N Bag in Mayfair, inspectors in February found meat slicers and utensils were not being properly cleaned and sanitized. At the outpost in Nicetown, inspectors wrote that on several occasions a certified food safety person wasn't present when they arrived.
The average household spends between $5,300 and $7,300 a year on groceries and competition for those dollars is fierce. With cleanliness a top customer concern, supermarkets must make an investment and create a corporate culture that focuses on it.
"Making food safe costs money," said Donald W. Schaffner, food safety expert and a professor of microbiology at Rutgers University. "If you're an upscale chain, you know your customers demand it. It comes through diligence and staffing."
Schaffner said he wasn't surprised that Wegman's came out on top or that the others didn't do as well.
Blaine Forkell, senior vice president of Wegman's Pennsylvania division, said each store has a dedicated food safety coordinator and every employee, including the cashiers, receives at least an hour of food safety training.
"We don't put profit ahead of food safety and we ask our employees to make it personal," Marra said. "It's an everyday way of doing business. It's an everyday expectation from our stores."
Chains ranked by cleanliness
10. Fresh Grocer
11. Whole Foods
12. Shop N Bag
Source: Inquirer analysis of Phila. and Bucks County health inspection reports.