Postal changes urged
The Postal Service's Office of Inspector General, which investigated alleged mismanagement at Philadelphia mail facilities, identified several factors that led to problems at its Southwest Philadelphia plant.
The Postal Service's Office of Inspector General, which investigated alleged mismanagement at Philadelphia mail facilities, identified several factors that led to problems at its Southwest Philadelphia plant.
The OIG recommended that acting district manager James J. Gallagher enact corrective actions to address the concerns by Sept. 30. They include:
* Requiring managers to verify daily reports of delayed mail.
* Meeting regularly with employees to identify and address their concerns.
* Verifying that only mail that meets certain requirements is destroyed.
* Ensuring that mail is delivered timely to carrier stations, and from letter carriers to customers on their routes.
* Modifying processing equipment to reduce damage to packages, and maintain and staff the equipment properly.
* Expediting mail flow throughout the Lindbergh Boulevard processing-and-delivery facility.
* Improving communications and contingency planning when mail is directed to other facilities.
* Contacting major mailers to improve labeling and packaging.
* Explaining operational issues better to employees.
* Evaluating staffing at each mail-processing operation and delivery unit. *