Grinch a no-show at Neshaminy
It looks as if the Grinch may have ruined the holidays once again. With Christmas less than a week away, angry parents flooded the Facebook page of Neshaminy Mall to complain that the classic Dr. Seuss character was a no-show at a photo shoot they paid for.
It looks as if the Grinch may have ruined the holidays once again.
With Christmas less than a week away, angry parents flooded the Facebook page of Neshaminy Mall to complain that the classic Dr. Seuss character was a no-show at a photo shoot they paid for.
Lisa Kots was furious when she showed up at the mall Sunday with her 8-year-old daughter, only to discover that the Grinch wasn't there.
"You were quick to take my $38 but didn't have the consideration to send an email out to all of the families alerting them to this change?" Kots posted on the Facebook page.
Another parent, Sarah Jones, said she spent $37.09 for photos with her daughter that day, and was upset that no one from the mall had contacted her about obtaining a refund.
"There are many people on here who are hurt, angry and aggravated and want answers and their money back," Jones wrote. "Give us an answer!!"
Frank Schrader complained that it took him 40 minutes to travel to the mall Saturday with his kids to see the Grinch, only to find out when he arrived that the character wouldn't be appearing.
"I just want to thank you for wasting my time," Schrader posted.
A pet night with the Grinch, which had been scheduled for Monday night, was also canceled, and all posts referencing the Grinch were removed from the mall's Facebook page.
It was unclear why the mall suddenly pulled the Grinch's several days of appearances from its lineup. No reason was posted on the mall's website or social media platforms.
"Due to unfortunate circumstances, the Grinch will no longer be making any appearances. We apologize for the inconvenience," a mall representative wrote in a comment on Facebook.
The Facebook posting said that photos with Santa would be available through Dec. 24.
Officials at the mall, which was staging the Grinch appearance but contracted out the photography, did not respond to requests for comment.
World Wide Photography, which processes photos for the mall, said people seeking refunds may call 1-800-768-3987.