IT WAS WITH concern that I read the recent
articles regarding mail service. Employees of Philadelphia District of the Postal Service are committed to delivering consistent, reliable service to all of our 1.7 million customers.
A dedicated phone line has been established for our customers to talk directly with a postal representative if they experience service issues. It will be open Monday to Friday, 9 a.m. to 5 p.m. The number is 215-863-5049.
We've reached out to our network of business and industry leaders, and to the executive committee of the Philadelphia Postal Customer Council, to discuss and identify any service concerns. Be assured that we have already begun contacting customers identified in the Daily News stories.
Since our new facility opened in 2006, our first-class overnight service has steadily climbed to an all-time record level of service in Philadelphia, a 96 percent success rate, as measured by IBM Global Business Services. We've also begun measuring magazine and ad-mail service.
We have asked the office of the inspector general of the U.S. Postal Service, an independent agency designed to maintain integrity and accountability, to conduct a review of our facility.
The postal service must continue to improve efficiency while maintaining excellent service. Our primary focus is to provide the best possible service to our customers, and we will continue to do this - thanks to the dedication of our employees.
Frank Neri, Philadelphia District Manager
U.S. Postal Service