These are the Wells Fargo Center rules to know before you go
Here are all the rules at Wells Fargo Center, whether you're there for the Sixers, the Flyers, a concert, or something else.
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Whether you’re heading to a 76ers or Flyers game, or looking for a concert or live show, you’re probably heading to the Wells Fargo Center.
The pandemic is still happening, so we’re still not back to normal just yet. But we’re getting there: Philadelphia lifted its vaccine mandate and also its mask mandate.
So, when it comes to visiting the Wells Fargo Center for a game, concert, or other live event, what are the rules and policies you should expect? And how is the arena operating amid the pandemic? Here is what you need to know:
Are there capacity limits at the Wells Fargo Center?
No. The Wells Fargo Center began operating at 100% capacity in June, allowing about 19,500 guests to attend games and events. And the arena is no longer doing pod seating — or seating fans in small groups to allow for social distancing — as it was earlier last year.
Do I need to show proof of vaccination or a negative COVID-19 test?
No. Guests no longer need to show proof of vaccination to attend an event, unless otherwise stated by the specific tour or league event you are attending.
Despite the COVID-19 policy changes over the last year, the venue’s leadership still does not expect things to change much. Even before the vaccine mandate, the Wells Fargo Center had already hosted a number of events where proof of vaccination or a negative test were required for entry, including a Harry Styles concert and Power 99 FM’s Powerhouse event. Of course, getting vaccinated or confirming that you don’t have COVID-19 before attending the event is still strongly recommended.
“As an organization, we have strongly supported vaccination efforts, but we also know that we’re able to continue providing a safe environment for our guests,” said Valerie Camillo, president of business operations for the Flyers and the Wells Fargo Center.
For more information on the Wells Fargo Center’s COVID-19 policies, check their BackToBroad.com website.
Do I need to wear a mask inside the Wells Fargo Center?
No. Fans are no longer required to wear masks inside arena.
That goes for all events, whether you’re at a Sixers game, a Flyers game, a concert, or other event being held at the venue.
Should I bring cash for parking, food, merchandise, etc.?
If you can swing it, no. The Wells Fargo Center has gone “completely cashless for all transactions,” including parking, concessions, and ticket scanning, a spokesperson said. Instead, the venue will accept credit and debit cards, prepaid cards, and digital payments like Apple Pay and Google Pay.
If you don’t have access to those payment methods and need to bring cash with you, you can use one of the “reverse ATMs” at the arena that will load your money onto a prepaid card.
All of the parking lots at the arena are cashless, so you’ll need to pay online ahead of time or with a card if you wait to buy parking when you arrive. You can pre-purchase parking when you buy event tickets or book a parking spot in advance via the Wells Fargo Center’s SpotHero Parking page.
While you can buy tickets online or at the box office on the day of the event, all tickets will be delivered digitally and scanned from your mobile device at the venue, the arena notes online. Additionally, there are ticket-scanning turnstiles on site to help keep contact to a minimum, though staff will be available to help scan tickets if you need assistance.
Food transactions at concession stand counters will be cashless. You can also order food ahead of time on your mobile device using the Tapin2 service, which allows you to use your mobile device to scan QR code menus on seats and concourses in the venue.
And if you’re after some Sixers or Flyers merch, you can order and pay for it ahead of time online at shop.wfcphilly.com. Your items will be available for pick up at the New Era Team Store, the venue notes online. If that’s not your thing, you can also buy items at the store or at merchandise counters around the arena, but cash will not be accepted.
Can I bring my bag with me into the arena?
No — mostly. Small wallets and clutches measuring up to 4.5 inches by 6.5 inches are allowed, as are “medically required bags and parenting bags,” though they will be checked by security, the venue indicates online. Otherwise, bags must be stored in lockers on the Broad Street side of the venue, which run between $5 and $15 depending on the size of your item, although availability is limited. Payment for a locker is also cashless.
Are there any other COVID-19 safety measures in place?
Yes. The arena has made “significant investments in health and safety-related technology” for the Wells Fargo Center — including an $11 million HVAC system upgrade that replaces all of the air in the arena’s seating bowl every 30 minutes, a spokesperson said.
Other health and safety measures include:
Increased cleaning routines throughout the venue, especially in high-traffic areas.
Hand sanitizer dispensers placed throughout the building.
Bathrooms equipped with touchless technology for soap and paper towel dispensers, toilets, and water faucets.
Additionally, all Wells Fargo Center employees who work events at the venue are currently vaccinated, the venue said in a release.
This article has been updated since it first published.
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