How Southwest figured out its boarding process
Another air-travel, aviation blog I recently discovered,
» READ MORE: Jetwhine
, has an informative post today about how Southwest Airlines studied human engineering -- how we do things -- to come up with its unique boarding process. Like many blogs, including this one occasionally, it takes author Robert Mark a few paragraphs to get to the point, but keep reading. It's a great example of how Southwest has processes in place to think through everythig it does and continuously innovate.