Did you hear -- yes, probably you did -- about Delta Air Lines backing down from charging soldiers returning from Afghanistan $200 apiece to check a fourth bag? It's been a hot item on broadcast news and the Web. Here's the tale of why Delta backed down and apologized to the solidiers.
It's only fitting that this story should pop up the day before J.D. Power and Associates came out wth its annual airline customer satisfaction ratings. Overall, the industry's ratings are improving but big carriers are still less satisfying than smaller airlines. And guess what else: Customers don't like fees. Read more about the shocking results here !!