So, when would a 3-1-1 non-emergency line be used?

Here are some examples:

* To complain about a stray dog roaming your neighborhood.

* To report an abandoned car left on your street for weeks.

* To report a noisy neighbor.

* To request that the city fix a pothole.

* To find out the operating hours of your local library.

* To ask where to go in City Hall to get a marriage license.

* To check which day your recycling gets picked up during a holiday week.

You would still call 9-1-1 for such emergencies as:

* To report a fire.

* If you see a crime being committed or if you are a crime victim.

* If someone has a heart attack.

* To report a car accident.

* To report suspicious activity that could lead to a crime.

- Catherine Lucey