In June, Ikea recalled 29 million dressers the company acknowledged were at serious risk of tipping forward and injuring children. Almost immediately, the recall hotline was overwhelmed.
Consumers reported being disconnected. Some who got through waited on hold for more than an hour. Inquirer reporters called 27 times and reached a person just once.
In the months since, more consumers have taken to social media to say they had trouble taking part in the recall, which allowed consumers to receive repair kits, to return their dressers to an Ikea store or to have an Ikea crew come to their home.
The recall is unprecedented and believed to be the largest furniture recall in U.S. history.
We want to know: How Ikea is handling the challenge of repairing or removing millions of potentially deadly dressers from U.S. homes?
EMAIL US: Let us what happened when you tried to take part in Ikea's recall. Was it smooth sailing? Or were there frustrations along the way? Anyone still waiting? You can send your stories to reporter Tricia L. Nadolny at firstname.lastname@example.org
SOCIAL MEDIA: Tweet your stories to us at @phillydotcom using the hashtag #IkeaRecallResponse. You can also contact Tricia L. Nadolny on her Facebook page. https://www.facebook.com/tnadolny/