No kiosk? No computer? No problem.
Riders can now manage their SEPTA Keys from the comfort of their phones using the official app, the transit agency announced Wednesday. That means customers can not only see their trip history and status on weekly, monthly, or one-day passes, but check out their Travel Wallet balances and add funds, too.
Don’t have the autoload feature? Customers can now set that feature up in the app as well.
“Our goal is to bring everything customers need into one convenient app, and this is a major step forward,” SEPTA General Manager Jeffrey D. Knueppel said in a statement.
Previously, customers could manage fares through the septakey.org or at the agency’s kiosks, or various sales locations. While those options are still available, SEPTA has updated its app to include the options after successful testing earlier this summer.
- Open the SEPTA app. The update should appear. If not, riders may have to download the app again from the Apple App Store or on Google Play.
- Click on the SEPTA Key icon in the top right-hand field.
- Log in, or create an account if you don’t already have one. If you don’t want to have to keep logging back into the app, check the “remember me” box.
- Swipe down to check out any of the features mentioned above.
SEPTA Keys are valid for three years. About 40,000 expired most recently on July 31.
The next wave of expiring cards will hit Nov. 30 and will affect about 23,000 people, SEPTA spokesperson Andrew Busch said in July.