With cable installations in a suburban home, a city condo, beach house, and now, my daughter's apartment, I am quite familiar with Comcast service. At every opportunity, they fail miserably.

For instance, a recent order required a follow-up call for scheduling. It never came. When I called, there was no record of the order and I was told no service could be initiated until the previous tenant terminated service. Contacting the old tenant, I was informed service ended one month earlier, prior to their own request. Then I discovered that the previous cable package was no longer available and, naturally, I was sold a more expensive plan that a sales rep failed to explain accurately.

Given Comcast's monopoly, it seems nobody cares because nobody has to care.

Marion Immerman, Philadelphia

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