Airline's customer service line leaves frequent flier in holding pattern
How long should American Airlines take to answer its phone when you want help - say, with something you rarely encounter, such as using frequent-flyer miles to book an overseas trip, or simply because you're unable to use its website?
Dee-Ann Durbin, Associated Press
Review
Gerrit De Vynck, Washington Post
Associated Press
Kim Severson, New York Times
Ari Natter and Will Wade, Bloomberg
Gene Marks, For The Inquirer
Peter Baker, New York Times
Erin Griffith and Lauren Hirsch, New York Times
Gerrit De Vynck and Miriam Waldvogel, Washington Post
Anne D'Innocenzio, Associated Press
Julia Carpenter, Washington Post
Gerrit De Vynck and Nitasha Tiku, Washington Post
Dorany Pineda, Associated Press
Mark Zandi, For The Inquirer
Mike Livingston
Mike Livingston
Fatima Hussein, Associated Press























