Question: What is the biggest and most common mistake a CEO can make?
Answer: Become a tyrant, especially in a private company, as opposed to a public company. In a public company, the CEO has some checks on him in the market place. There's a board of directors. But a private company is the last bastion of feudalism I say, because one can be arbitrary, one can be egotistical. One can be uncaring.
Q: So what's your method for avoiding that?
A: When I go to bed at night, I pray to God that I have the humility and wisdom to do the job he wants me to do. And I'm not a religious person. I pray every night -- because it is so easy to get caught up in your own success. You think you have done it all, but the truth is – I haven't. I've just gotten a lot of breaks in my life. I look at everybody here. They have a family to support. They live in a universe. They have their dreams. I have to respect that – to make sure they have their dignity and that their professionalism is enhanced here, not detracted. It is so easy to do that. A guy with a mortgage and a family and bills who lives paycheck to paycheck – you can intimidate that guy. And to understand the responsibility to treat him with as much dignity as I expect to be treated myself: All I ask God is to give me the wisdom not to stray from that path.